1. Introduction
vs77 (hereinafter referred to as "we", "our", or "the platform") operates a trusted online entertainment and betting platform for users in Bangladesh. We take the privacy of our users very seriously.
This privacy policy explains how vs77 collects, stores, processes, and protects your personal information. This policy applies to the vs77 website (https://vs77.lat) and all of its services.
By using our platform, you consent to the terms described in this privacy policy. Please read this policy carefully. If you have any questions, contact our support team.
2. What Types of Information We Collect
vs77 collects only the information necessary to provide services, verify identity, and ensure secure transactions. We may collect the following categories of information:
2.1 Registration & Account Information
- Full name and date of birth
- Email address and mobile number
- Username and password (in encrypted form)
- Documents required for identity verification (e.g., national identity card)
2.2 Financial & Transaction Information
- Details of deposit and withdrawal transactions
- Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
- Mobile banking account number or last four digits of bank account
- Transaction time, date, and amount
2.3 Usage Information
- Gaming activity logs and history
- Betting type and preferred categories
- Session duration and active time on the platform
- Record of bonus and promotion usage
2.4 Technical Information
- IP address and device type
- Browser type and version
- Operating system
- Referral source (where you came from before visiting our site)
- Cookies and similar tracking data
2.5 Communication Information
- Records of conversations with customer support
- Details of complaints or feedback
- History of email and live chat messages
3. Use of Collected Information
vs77 uses your information only for legitimate and necessary purposes. We process your information for the following reasons:
3.1 Service Operations
Your information is used to create and manage your account, provide gaming and betting services, and complete transaction processing.
3.2 Identity Verification & Security
Identity verification is essential to prevent fraud, combat money laundering, and ensure platform security. vs77 is committed to verifying the age of all users — only those aged 21 or above may use the platform.
3.3 Customer Support
Necessary information is provided to the support team to handle your inquiries, complaints, or issues. Our 24/7 live chat and email support team assists you in both Bengali and English.
3.4 Improvement & Personalization
Information is used to analyze usage patterns to improve the platform experience and to customize services according to your preferences.
3.5 Meeting Legal Obligations
Information is stored and processed as required to comply with applicable laws, regulations, or directives from authorities.
4. Sharing Information with Third Parties
vs77 does not sell your personal information or share it with third parties without reason. However, information may be shared in specific circumstances:
4.1 Service Provider Partners
Limited and necessary information may be shared with game developers and technology partners (such as game providers like Pragmatic Play, Spribe, and JILI), payment processors (bKash, Nagad, Rocket, Upay, and bank networks), and IT infrastructure providers. These partners are required to operate under strict confidentiality agreements.
4.2 Legal Requirements
Information may be disclosed to comply with court orders, requests from investigative authorities, or applicable legal requirements.
4.3 Platform Security
Necessary information may be shared with security experts to prevent fraud, hacking, or any other unlawful activity.
5. Cookies & Tracking Technologies
vs77 uses cookies and similar technologies to improve platform functionality and personalize the user experience.
5.1 Essential Cookies
These cookies are essential for the basic operation of the site — such as maintaining login sessions, security verification, and saving language preferences. Without them, the platform will not function properly.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings and to store data from previous sessions.
5.3 Analytics Cookies
Anonymous statistics are collected to understand how users are using the site. This information is used to improve the platform.
You can control cookies by changing your browser settings. However, please note that disabling essential cookies may cause some platform services to not work properly.
6. Data Security Measures
vs77 uses industry-standard security technologies to keep your personal and financial information secure.
6.1 Encryption Technology
All data transmission is secured through SSL (Secure Sockets Layer) encryption. All data exchanged between your browser and our servers is encrypted, making it unreadable to third parties.
6.2 Password Protection
Your password is never stored in plain form. Passwords are kept secure using advanced hashing algorithms.
6.3 Access Control
Only authorized staff may access user information, and only as needed for specific tasks. All staff are required to follow strict privacy policies.
6.4 Security Monitoring
Systems are monitored continuously to detect suspicious activity. When a security issue is identified, action is taken promptly.
However, no system on the internet is 100% secure. While we make every effort, please also be careful to keep your account credentials private.
7. Data Retention Period
vs77 does not retain your information longer than necessary. The retention period depends on the type of information and legal requirements:
- Account information: For as long as the account is active and for a specific period after closure as required by law.
- Financial transaction records: Retained long-term for financial auditing and to meet legal obligations.
- Communication records: Retained for a limited time for dispute resolution and quality control.
- Technical logs: Retained for a short period for security analysis.
After the defined period, information is securely deleted or anonymized.
8. Your Rights Regarding Your Information
vs77 gives users control over their personal information. You have the following rights:
8.1 Right to Access Information
You can view your stored information at any time by logging into your account or by contacting our support team.
8.2 Right to Correct Information
If there are any errors in your personal information, contact our support team to have them corrected. Keeping information accurate is important for both parties.
8.3 Right to Request Deletion
After closing your account, you may request deletion of certain information. However, some information may need to be retained due to legal obligations.
8.4 Right to Object to Data Processing
You may object to marketing communications or certain types of data processing. Your consent is required for data processing beyond essential service operations.
To exercise these rights, email [email protected] or contact us via live chat.
9. Protection of Minors
vs77 gives the highest priority to the protection of minors. This platform is for those aged 21 or above only.
We do not intentionally collect information from anyone under 21. An age verification process is followed at the time of registration. If we become aware that a minor's information exists in our system, that account will be closed immediately and the information deleted.
If a parent suspects their child's information is on our platform, please contact [email protected] immediately.
10. Changes to the Privacy Policy
vs77 may update this privacy policy from time to time. Changes may be required due to service improvements, adoption of new technologies, or legal requirements.
Before any significant changes, we will notify you in the following ways:
- By displaying a notice on the platform
- By sending a notification to your registered email
- By updating the "Last updated" date on this page
Continuing to use the platform after the updated policy has been published means you have agreed to the new policy. It is recommended that you visit this page regularly to stay updated on the latest policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. Our team provides support in Bengali and English 24/7.